How to create a MERP Network

How to plan a MERP [Mobile Enterprise Resource Planning] Network

It’s been eight years since I first came up with a way for companies to plan how mobile technology could help them improve the way they do business and how mobile technology could make them more productive. Back then I’d thought that it was a no-brainer that companies would plan out their mobile system just like they would any other system that is crucial to how their businesses work. For example, there are countless books on LAN/WAN, Database, CRM and back office planning. No CIO worth his salt would simply buy a network without coming together with his team and management. Yet after seven years of talking with companies about the importance of mobility planning, I still find that most companies still look at mobility planning as an afterthought if at all.

Even though they see that the problem keeps getting bigger and bigger, unregistered growth of mobile devices are still being used by management and staff who send, receive and store sensitive company data with no control or security set up by IT or management.

I’d ask myself ‘Why is this?’ Why do companies wait until a mobile device gets lost or stolen with valuable company data that they get somewhat serious about mobility planning? I’d thought maybe they just don’t know what mobility planning is or that mobility planning means a change in their corporate culture that they are not ready for. Either way, mobility is here and it’s not going away. Planning for its growth is the duty of any company if it wants to take advantage of how mobility can add productive to its staff by the proper use of mobile devices, training, applications, and networks.

What is MERP [Mobile Enterprise Resource Planning]?
MERP consists of three main parts: Consulting, System Integration, and Training. All three are vital to creating a successful mobile system that will grow as you add more devices, users, and applications to support those uses. Let’s look at the first part, which is consulting. Now most CEOs, CIOs, and CFOs will balk at paying a consultant’s fee to tell them whether they should use a Blackberry over a iPhone, or a Mobile Windows Smartphone. You know what? I wouldn’t pay a consultant either if that’s all he can come up with.

A true mobile consultant would not care what type of mobile device you use. His job is to find how mobility solutions will benefit your company by becoming mobile. He would show you the pros and cons of mobility and the impact on your company. He’d also look at security issues associated with mobility and show you how applications would work with your existing systems and what type of training that your IT and end user staffs will need to properly use your mobile system.

He would develop a multi-year plan on how you can update your mobile system that would eliminate the need to purchase new mobile devices every time mobile device makers tell you that you need the ‘latest and greatest’ mobile devices to stay ahead of your competition. In most cases, you can keep a mobile device for at least three years before changing it. And depending on the type of application upgrades, you can extend that life to four years with your fixed PCs and laptops systems, believe it or not. The final thing a consultant will show you is both the ROI and TCO of mobility. Now sometimes it will seem like there is no monetary ROI, but in time increased productivity that comes from a completely planned and successfully implemented mobile network will save your company money as apposed to a ‘piece meal’ pay-as-you-go network. It’ll be well worth the expense.

The next step in creating a mobile network is system integration. This is the most important but sometimes overlooked part of a mobile network. It’s probably because many mobile devices can access email and the Internet on their own that IT staffs in most companies feel that’s all that is needed for a mobile worker. Nothing can be further from the truth. Like any other device in your system, mobile devices must be able to ‘talk’ to that system if you want your mobile staff to get the true benefits of having a mobile device.

Being able to access not only your company’s mail server is essential to giving a mobile work force all they need to be successful. That means making sure their devices can access customer records, invoices, CRM applications, VPNs, and remote access from anywhere just like PCs and laptops. Let’s not forget about the most important integration: the company’s security protocols.

This above all else should be number one on the list. Yet most companies seem to have a blind spot when it comes to security system integration of mobile devices. Mobile security must be the first thing integrated into your system. Mobile devices carry a lot of sensitive company data in them and, in some cases, they can store up to 8GB of data when it is linked to your network.

Many times unsecured data is lost or stolen. When those company records are gone, that breach of security could become a big legal problem for the company. You must always remember that security, security, and more security is job number one for your IT staff if any mobile device wants to access your network. The final part of system integration is mobile management.

Now that you have a mobile network in place, it must run smoothly 24/7 like any other IT system. That means mobile devices must be managed meaning access to company data, upgrade of applications, and replacement of mobile devices if they are lost or stolen. That also means setting up the same type of help desk for mobile devices that you would give to PCs and laptops. Making sure that mobile devices are fully integrated into your system is going to lower your TCO and help you realize a better ROI, but most importantly it will make mobility a profit center for your company.

Last, but certainly not least training. To create a successful mobile system you and your staff will need training on how mobile devices work. Now before you laugh and say ‘I don’t need someone to show me how to use my mobile device’, I want you to look around and see how many mobile devices do you have right now. If you have more than two devices in less than a year and all you can do is email and an address book, then you need training.

In the ten years I have been around businesses I have seen desks full of mobile devices that have been underused simply because most end users don’t know how to properly use them. So they take the devices to the IT staff to get help. The IT staff doesn’t want to know that you even have a device. They don’t want to support them because nothing is in place anyway. Plus, most IT staffs are not trained on how to support mobile devices. So now you have a ‘belt’ full of mobile devices that looks like Batman’s utility belt. The only difference is Batman knows how to use his devices and you don’t. Ok, you can laugh now! But consider this; not knowing how your mobile device works raises your TCO and time and money are unnecessarily wasted on device after device. If you believe “Maybe the new device will be easier than the old one”, you are wrong. Mobile devices are getting more and more complicated as more features and memory are being added on each new version that comes out.

Look at it this way. If your teenagers came to you wanting to drive the family car, would you give it to them if they did not have any lesson on how to drive? No you would not. That’s what you are doing if you have an untrained person using a mobile device on your network. If you have invested time and money into a mobile network, your investment is wasted if your staff can’t use the mobile device to properly access your mobile network. Mobile training is just as important to the success of your mobile project as the applications and the mobile device you will use on that network. In fact, if you’re planning a mobile network, a report by Gartner Groups says that at least 12% shows budgets for training. Basic training should include an overview of mobile devices.

There are differences, for example, the way Palm and Blackberry handle email. Palm is a ‘pull technology’, meaning you have to get your mail from Palm’s server while Blackberry is ‘push technology’, meaning that when you turn it on it pushes all your email on the screen all the time. Mobile Windows like all Microsoft products works better with Outlook or Exchange email than either Palm or Blackberry.

The on-board applications are all different in their look and feel on the device and the desktop. All of them have different ways they link to their desktops and servers. Now if your company is like most companies, your end users have not look at the users’ manual. In some cases the manual is still in the box.

Meaning your end users are hoping that someone in your office will become the go-to guy about mobile devices. If there is someone in your office like that, then you just made him your unofficial mobile trainer. If he is on your sales staff, then you will lose productivity every time when someone comes to him, not the IT staff, asking questions about how to use their mobile device.

But you can turn that around by training all of your mobile users on how to use their devices. Remember that if all of them are trained on how to use their mobile devices then they all can be productive. That productivity is where your profit begins and ends. According to another study by Gartner Group, trained workers can bring in more than $2000 to more businesses as opposed to untrained workers. Putting it in prospective, having a trained mobile staff is the best way to achieve an ROI from your mobile network.

Now that we have gone over how to create a successful MERP network, your mandate is to research all you can about how mobility can help your company become more profitable. If you can’t do the research hire a Mobile IT firm that can take you from A-Z on how to create a MERP network for your company.


By: Howard Lee
CIO
Wirehead Technology
Email: wireheadtec@gmail.com
Web: www.wireheadtec.bravehost.com

Is Your Mobile Guru Costing You Money?

Is your mobile guru costing you money?
By Howard Lee
CIO
Wirehead Technology

He seems to be in every office I go to when I start a consulting session with a client. In some cases he is the only one in the sales force who really understands how to use his mobile device [i.e. PDA, Cell phone, and Blackberry] and applications he needs to be more effective salesman. Sometimes I would end up talking to him about how mobility can help the company become more profitable if only he had that “killer app” that can help him beat the competition.

But he is not part of the management, IT, or development team, he’s just the company’s “go to guy” or guru when it comes to mobility. I am sure you have one of them in your office. He knows how to use any mobile device with ease and in some cases he is your ad hoc trainer for everyone else who just can’t seem to get the hang of their mobile device.
You begin to think your saving a ton of money because he is training your staff on their mobile device for FREE right? Wrong, in fact your mobile guru is costing you money. But how you say he’s training my staff for free? Let’s take a real look at you mobile guru. If he is not part of your IT staff or application development team he is costing you money as I mentioned before your mobile guru is usually part of your sales staff now what is the primary job of your sales staff it’s to sale your products or services to your existing clients and to get new customers for your business right? Anything that takes away from that means you are losing sales and existing customers are not getting their full attention. It also means that your mobile application you spent time and money on is not being effectively used by your sales staff since only one or two people really “gets” how the application is supposed to be used.

Tell me if this is what’s happening in your office your guru is on the phone with a client then someone comes over to him because they can’t understand how to get email or write messages on their mobile device. So he cuts his call short to help his co-worker. “So what’s wrong with that” You say. Well here is what’s wrong by cutting his sales call short your guru may have lost a client that’s revenue down the drain. Then there is the co-worker he is not only calling sales leads or clients he is proving that your mobile solution is not making him more productive but less. So now you have three loses in revenue all because your mobile solutions was not properly integrated into you company culture.

So what’s the solution it’s seems rather simple but you would be surprised how many companies over look it when comes to mobility. That’s training, training, training most companies maybe yours thinks becoming mobile means giving their staff a mobile device setting up a mobile network from a provider and presto we are mobile. Thinking like this is what cause most mobile projects to fail or never really live up to the expectations of the company’s that deploy them.

A recent Gartner Group report say’s that 12% of your company’s budget should go for training both your IT and end user staff on what your mobile strategy is for your company and on the effective use of your mobile application and the mobile devices that will be deployed by your end users. The report goes on to say that a fully trained worker can produce $2000.00 more dollars in revenue than an untrained worker. Think about that for a moment when your sales staff stops and have to go to your guru. He is not making sales calls to your clients. Your salesman is also taking time from his client to call on your guru now you have two people not working losing money for every moment he spends helping others. While it maybe great team work it is not the team work you need to keep your business growing. Remember their job is to sell your product or service anything that stops that is a drain on your business.

Mobile devices can be a great way to make your sales staff more productive. But only if they a are fully trained on the device and your application. So if you truly want mobility to work for your business fire your guru and give all of your staff the training they need to make mobility a truly profitable part of your business.

Howard Lee is CIO of Wirehead Technology a mobile technology consulting firm can be contacted at www.wireheadtec.bravehost.com
Email :wireheadtec@gmail.com